Blog by Justin Wilmas, President | Netwatch North America
During a time of change, the wine and distilleries business is proving its resilience. The industry is emerging from a challenging era of conducting business in a global pandemic. During this time, there have also been catastrophic weather events, such as the California wildfires and devastating April frosts in France and Italy, increasing challenges for creators and suppliers. Making it a more extensive “perfect storm,” global supply chain disruptions, price inflation, and market instability have also impacted this market.
Despite it all, however, the outlook for 2022 is rosé. With restaurants on the rebound and off-premise sales continuing to rise, the industry is proving its capacity for creativity, adaptability, and resilience. But with growth, the need for excellent customer service is at an all-time high. As more areas have reopened in the wake of COVID-19, many facilities strive to deliver an exceptional customer experience to ensure repeat business. But just as service has elevated expectations, risks have elevated concerns.
Wineries and distilleries face the same security risks that affect large geographic areas, with the added complications of retail sales and public areas. From watching crops to monitoring retail spaces, these facilities must focus on protecting their business and maintaining quality control over their product.
Liquor and wine providers face many challenges: protecting crops, reducing liability, protecting intellectual property, and more. They also have to contend with the loss prevention challenges that come with retail, including monitoring stores and tasting areas, controlling inventory, and mitigating employee theft.
Businesses in these sectors must stay vigilant and technologies can be valuable in augmenting on-site personnel. Today, there are more innovations and emerging technologies designed to help ensure business continuity as wineries and distilleries invest in modernizing their facilities. That’s where we come in.
While traditional video monitoring services have long been the standard for after-hours security in most facilities, this service limits the ability to prevent crime. Proactive video monitoring (PVM) empowers operators to act before an incident occurs. It connects to a business’ video surveillance system and can detect unauthorized activity through computer vision software analytics. Once an alert is received, intervention specialists evaluate the situation over a live video feed, determining the threat level. The operator speaks directly to the intruder with a live audio warning advising they leave the premises immediately. In 98 percent of cases, the live warning stops the criminal from proceeding.
You might be wondering how this is different? PVM is a purpose-built platform that leverages intelligent, AI-based algorithms to filter out nuisance alarms and deliver actionable alarms to our team of highly-trained operators. This powerful combination of AI and people detects and deters crimes but provides businesses with operational efficiencies, ranging from augmenting guard costs to reducing costly false alarms.